Terms and conditions

  »  Harpgear.net products and services can be changed without notice.

English Law

  »  All sales and services are governed by English Law.  Your statutory rights as a consumer are not affected

Payments

  »  When a secure payment is made via PayPal, no information is collected by Harpgear.net
  »  Online card payments are processed by PayPal via a secure server, and authorised while on-line.  The transaction will be approved in just a few seconds
  »  The currency of all sales and services is in £ (UK Pounds Sterling).  You should consider the exchange rate at the time of your payment, if paying in another currency
  »  Customers outside the UK and EEC must make themselves familiar with, and be responsible for, any import or customs duty, and/or sales tax which their country may impose
  »  Customers (UK and overseas) also have the option of making payment by direct bank transfer.  If you wish to do this, please email a request for bank details

Complaints

  »  In the unlikely event of a problem, any complaint should be made to Harpgear.net by email.  We endeavour to respond to any complaint within five working days
  »  It is not the policy of Harpgear.net to be obstructive with any difficulty, and it is recommended that you should contact Harpgear.net if any matter arises

Distance Selling Regulations

  »  In accordance with Department of Trade & Industry's 'Distance Selling Regulations', UK customers have the legal right to return goods, in perfect condition, within 7 working days of receiving them.  Please retain packaging for this purpose
  »  The customer must notify Harpgear.net in writing that the goods will be returned
  »  The customer must arrange for, and pay for, the return of goods
  »  The customer must insure the goods against loss or damage
  »  A full refund of the net cost of goods will be made within 30 days, less an administration charge of £20.00

Privacy policy

  »  Please see the separate page containing our Privacy policy